Question and Answers

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General Questions

What if I miss the bus?

Please refer to your bus carrier’s Terms and Conditions.

Can you drop off at places other than the scheduled drop-offs?

Unfortunately, we cannot drop passengers off at unauthorized locations.

Can I smoke on the bus?

All of our buses are smoke-free. Smoking, including the use of e-cigarettes and all electronic simulated smoking materials, is prohibited on board.

Unaccompanied minor?

Passengers under the age of 16 must be accompanied by an adult.

Are there special rates for seniors/students/veterans?

There are no special offers for seniors, students, veterans, etc.

What if I left something on the bus?

iLIKEBUS.com assumes no responsibility for any claim of loss, theft, or damages of your personal belongings for the duration of travel. You will need to contact the bus company regarding any lost items.

When should I arrive for the bus?

If you purchased your ticket online, please arrive at the station 30 minutes prior to the departure time. If the passenger has not checked in 30 minutes prior to departure time, the seat might be sold to others.

Can I purchase tickets for other people?

Yes, you can purchase tickets for other people. Simply put their names under “Passenger’s name”. You can still use your credit card, but if you want the E-ticket to be sent to the passenger’s email, you have to put the passenger’s email under the “Email address” field.

Can I use a gift/pre-paid credit card to purchase a ticket?

You can use a gift / pre-paid credit card to purchase a ticket. However, you will have to register the card under your name first.

Can I bring a bicycle on the bus?

We do not guarantee the transportation of bicycles. Bus carriers will transport your bicycle on a space available basis. Extra fees may apply when the carrier is available to transport your bicycle.

Are pets allowed on the bus?

No pets are allowed on the bus except service animals. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness, or carrier). Service animals must ride on the bus within the customer’s space and may not travel in the aisle or occupy a seat. We reserve the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers or personnel.

How do I redeem my reward points?

To redeem your points, please sign in by clicking on the following link: www.ilikebus.com/login and select your trip. After you finish putting in all your information, we will let you know how many points are required for a free trip and how many points you currently have. If you have enough points, a new option that allows you to use your points to purchase your ticket will become available.

Refunds

Can I cancel the tickets?

Bus tickets cannot be cancelled once the transaction is completed. Duplicate transactions are also not refundable because duplicate transactions block other customers from purchasing tickets. Please call 917-398-0398, if you have any questions.

Can I get a refund due to weather or bus company scheduling problems?

Bus operators, on occasion, cancel or change their schedule to maintain high safety standards. Bus tickets cannot be refunded, but they can be rescheduled. When the bus schedule has been changed because of the weather or bus company, please call 917-398-0398. Our customer service representatives will assist you.

Can I get a refund if the bus arrives late?

Bus companies make every effort to provide on-time service. Bus operators do not guarantee departure and arrival time, which may be affected by the weather, traffic, or mechanical problems. We are not liable for any delay. We do apologize for any inconvenience.

E-Ticket

How can I send myself my E-ticket?

Once the booking transaction is completed, you will receive a confirmation email (E-ticket) from iLikebus.com. If you can’t find the E-ticket from your in-box, please check your spam or junk folder because our email might be blocked by the filter. If you checked your spam or junk folder and still can’t find your E-ticket, please visit www.iLikebus.com and log into your account, find the ticket you want to resend, and click “Resend” button. If you don’t have an account with us, please click here to sign up.

How soon after purchasing my ticket should I receive the E-ticket?

A confirmation email with your E-ticket will be sent to your email address as soon as the transaction is completed. If you have not received the confirmation email within 30 minutes, please check your spam or junk folder because our email might be blocked by the filter. If you checked your spam or junk folder and still can’t find your E-ticket, please contact customer service.

Can I show my E-ticket from my phone? Or do I have to print out my E-ticket?

Under current company policy, customers have to print out the E-ticket for boarding. However, if your departing location has an office, you may print out your E-ticket from one of our offices.

What if I don’t have a printer?

Please copy the below information from your E-ticket(s) on a piece of paper. If you are departing from a location that has a station, please present this information to the ticket agent in the station. If you are departing from a location that has a bus stop please present this information to your bus driver:

The email address used at purchase
Passenger's name
The bus company name which is located on the top of the e-ticket
Website from which the ticket was purchased
Ticket ID
Departure time and address
Arrival time and address
Date of purchase

Customers who do not have a printed-out E-ticket are recommended to check in 45 minutes prior to departure time; otherwise the seat might be sold to others. Please make sure to read carefully and follow all the terms and conditions on your ticket.

How to resend E-ticket?

1. Resend by yourself (recommended): Log into your iLIKEBUS account at www.iLIKEBUS.com. Don’t have an account with us? Click here to sign up now!

2. Resend through our customer service representatives: Call 917-398-0398 or email help@iLIKEBUS.com. Please provide your ticket ID number, your email address, and your full name for us to be able to resend your E-ticket.

3. Still haven’t received the E-ticket? Please check your spam folder as sometimes our E-ticket may be blocked by the filter.

Seating

Can I reserve a seat without a payment in advance?

Unfortunately no. The only way to reserve a seat is to purchase the ticket. We do not make reservations without advance payment.

Are the seats assigned?

No, there is no assigned seating. All the seats are served on a first come, first serve basis. Purchasing the tickets online will guarantee your seat with the carrier. We do not recommend purchasing tickets with cash at the bus stop because you may not get a ticket when the tickets are all sold out.

Baggage Allowance

How much luggage can I bring?

Most bus companies allow each passenger to have one check-in luggage and one carry-on bag. The check-in luggage should not weigh over 50 pounds and must not exceed 62 inches when adding the total exterior dimensions (length + width + height). Extra charges (starting at $10 per piece) apply for oversize and additional luggage.

Special Assistance

How can I ask for special assistance on the bus?

For passengers with disabilities or special needs, including people who use wheelchairs, we require 48-hour advance notice through our customer service: 917-398-0398. This advance notice is in accordance with federal guidelines. It also allows us to ensure your request can be accommodated.

Reschedule

How do I reschedule?

1. Reschedule by yourself (recommended): Log into your iLIKEBUS account at www.iLIKEBUS.com. Don’t have an account with us? Click here to sign up now!

2. Reschedule through our customer service representatives: Call 917-398-0398 or email help@iLIKEBUS.com. Please provide your ticket ID number and your new schedule details when rescheduling with us.

What are the rescheduling policies?

1. Tickets can only be rescheduled 24 hours prior to the original travel date/time. There is no rescheduling within 24 hours of departure.

2. Tickets can only be rescheduled to the same route in the same direction provided by the original bus carrier.

3. You may reschedule your trip by yourself through your iLIKEBUS account at least 24 hours prior to your scheduled departure time. The first time you reschedule will be free of charge. Each subsequent rescheduling will cost $1. Rescheduling will no longer be available after four changes.

4. You may also reschedule your trip by calling our customer service representatives at 917-398-0398 and the first rescheduling will be for free. After that, there will be a $5 fee charged for every time rescheduling through our customer service agent. Tickets cannot be rescheduled after four changes.

iLIKEBUS - Questions & Answers