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When you create an iLIKEBUS account below, you will receive many more
benefits provided by
us and a $5 credit in your newly registered account!
Reward
Points
Exclusive
Promotions
Easy
Checkout
First Name *
Last Name *
E-mail address (as login ID) *
Phone Number
Password *
Confirm Password *
Referral/Reward Code
Offer is only valid for new customers, not applicable for previous purchases.
Customer service is our top priority at iLIKEBUS.com. Our goal is to offer you the best experience! We are here to assist you 24 hours a day, 7 days a week! If you need any assistance, or have any concerns, please feel free to contact us!
How to Reschedule
1. Reschedule by yourself (Recommended): Log into your iLIKEBUS account at www.iLIKEBUS.com. Don’t have an account with us? Click here to sign up now!
2. Reschedule through our customer service representatives: Call 917-398-0398 or Email help@iLIKEBUS.com. Please provide your ticket ID number and your new schedule details when rescheduling with us.
How to Resend E-ticket
1. Resend by yourself (Recommended): Log into your iLIKEBUS account at www.iLIKEBUS.com. Don’t have an account with us? Click here to sign up now!
2. Resend through our customer service representative: Call 917-398-0398 or Email help@iLIKEBUS.com. Please provide your ticket ID number, your email address and your full name for us to be able to resend your E-ticket.
Still haven’t received the E-ticket? Please check your spam folder as sometimes our E-ticket maybe blocked by the filter.
Baggage Allowance
For most bus carriers, each passenger may carry one check-in luggage and one carry-on bag. The check-in luggage should not weigh over 50 pounds and must not exceed 62 inches when adding the total exterior dimensions (length+width+height). Extra charges (starts at $10 per piece) apply for oversize and additional luggage. iLIKEBUS.com assumes no responsibility for any claim for loss, theft, or damages of your personal belonging for the duration of travel. No bikes are allowed on the bus on Fridays, Saturdays, Sundays, and major holidays.
Special Assistance
For passengers with disabilities or special needs, including people who use wheelchairs, we require 48-hour advance notice through our customer service: 917-398-0398. This advance notice is in accordance with federal guidelines. It also allows us to ensure your request can be accommodated.
Refund Policy
All tickets are non-refundable once the transaction is completed. Duplicate transactions are also non-refundable because duplicate transactions prevent other customers from purchasing tickets. There will NOT be a refund for bus delay due to weather, traffic, and mechanical issue.
What should I do if I purchased a ticket online but have not received the E-tickets?
Once the booking transaction is completed, you will receive a confirmation email (E-ticket) from iLIKEBUS.com. If you can’t find the E-ticket in your in-box, please check your spam or junk folder because our email might be blocked by the filter. If you checked your spam or junk folder and still can’t find your E-ticket, please visit www.iLIKEBUS.com and log into your account, find the ticket you want to resend and click the “Resend” button. If you don’t have an account with us, please click here to sign up.
Can I use a gift card or pre-paid credit card to purchase my ticket online?
Yes, you can use a gift card or pre-paid credit card to purchase your ticket online, however, you have to register the card under your name first in order to purchase your ticket online. For the registration process, please check the information on the back of your card.
Are the seats assigned?
No, there are no assigned seats. All the seats are served on a first come, first serve basis. Purchasing the tickets online will guarantee your seat with the carrier.We do not recommend purchasing tickets with cash at the bus stop because you may not get a ticket if the tickets are all sold out.
Can I reserve a seat without advance payment?
No, On www.iLIKEBUS.com, the only way to reserve a seat is to purchase a ticket. We do not make reservations without advance payment.
How much luggage can I bring?
Most bus companies allow each passenger to have one check-in luggage and one carry-on bag. The check-in luggage should not weigh over 50 pounds and must not exceed 62 inches when adding the total exterior dimensions (length+width+height). Extra charges (Start at $10 per piece) apply for oversize and additional luggage.
Can I bring a bicycle on the bus?
We cannot guarantee the transportation of bicycles.However, bus carriers will transport your bicycle on a space-available basis. Extra fees may apply when the carrier is available to transport your bicycle. No bicycles are allowed on the bus on Fridays, Saturdays, Sundays, and major holidays.
Can I reschedule my ticket? And how?
You can reschedule your ticket by logging into your account on www.iLIKEBUS.com.If you don’t have an account with us, please click here to sign up. Tickets can only be rescheduled more than 24 hours prior to the original travel date/time. You cannot reschedule within 24 hours of departure. Tickets can only be rescheduled for the same route in the same direction provided by the original bus carrier. The first time of rescheduling will be for free, after that there will be $1 fee charged for every time rescheduling through your iLIKEBUS account.Rescheduling service will not be available after the fourth time. You may also reschedule your trip by calling our customer service representatives at 917-398-0398 and the first time of rescheduling will be for free. After that, there will be a $5 fee charged for every time rescheduling through our customer service agent. Also the ticket can’t be rescheduled after the fourth time.
Please also be aware that all tickets are non-refundable once transactions are completed. Duplicate transactions are also not refundable because duplicate transactions block other customers from purchasing tickets. There will be no refund for any unused or partly used services.
Can I purchase ticket for other people?
Yes, you can purchase tickets for other people, just simply put their name under “Passenger’s name”. You can still use your credit card, however, if you would like the E-ticket to be sent to the passenger’s Email, you have to put the passenger’s email under the “Email address” field.
Can I show my E-ticket from my phone? Or do I have to print out my E-ticket?
Under current company policy, customers have to print out the E-ticket for boarding. However, if your departing location has an office, you may print out your E-ticket from one of our offices.
Are pets allowed to ride with me?
No pets are allowed on our buses except service animals. The service animal should be under the control of it’s owner (i.e., leash, harness or carrier) and have a certificate. We reserve the right to refuse transport of any animal that poses a direct threat to the health and safety of other customers.
E-mail: help@iLIKEBUS.com (24 hours)
Call Us: 917-398-0398 (24 hours)
Live Chat (24 hours)
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